Last updated: March 2026

Returns & Refunds

1. Your Right of Withdrawal

Under EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 30 calendar days of receiving your order, without giving any reason.

2. Conditions for Returns

Items must be unused and in original packaging
All tags, labels, and accessories must be included
Proof of purchase (order confirmation or invoice) is required

3. How to Start a Return

Email us at support@brickymart-haus.shop with:

Your order number
The item(s) you wish to return
Reason for return (optional but helpful)

We will provide return instructions within 1–2 business days.

4. Return Shipping Costs

Defective/wrong items: We provide a prepaid return label at no cost
Change of mind: Customer pays a flat return shipping fee of €5.99

5. Refund Timeline

Refunds are processed within 14 days of receiving the returned item. The refund will be issued to your original payment method. Please allow 3–5 additional business days for your bank to process the refund.

6. Non-Returnable Items

Custom or personalized items
Unsealed consumables (filters, blades, etc.) unless defective
Items damaged due to customer misuse

7. Defective or Wrong Items

If you receive a defective or incorrect item, contact us immediately at support@brickymart-haus.shop. We will arrange a full refund or replacement at no cost to you, including return shipping.

8. Returns Address

BOOSTER28 ADS S.R.L. Strada Lungă, Nr. 149, Apt P3 500059 Brașov, Romania

9. Contact

Email: support@brickymart-haus.shop Phone: +44 7490 924306 Hours: Monday–Friday, 9:00 AM – 6:00 PM EET

BOOSTER28 ADS S.R.L. | Strada Lungă, Nr. 149, Apt P3, 500059 Brașov, Romania Email: support@brickymart-haus.shop | Phone: +44 7490 924306 | Website: brickymart-haus.shop