Last updated: March 2026
Returns & Refunds
1. Your Right of Withdrawal
Under
EU Directive 2011/83/EU, you have the right to withdraw from your purchase within
30 calendar days of receiving your order, without giving any reason.
2. Conditions for Returns
- Items must be unused and in original packaging
- All tags, labels, and accessories must be included
- Proof of purchase (order confirmation or invoice) is required
3. How to Start a Return
Email us at
support@brickymart-haus.shop with:
- Your order number
- The item(s) you wish to return
- Reason for return (optional but helpful)
We will provide return instructions within 1–2 business days.
4. Return Shipping Costs
- Defective/wrong items: We provide a prepaid return label at no cost
- Change of mind: Customer pays a flat return shipping fee of €5.99
5. Refund Timeline
Refunds are processed within
14 days of receiving the returned item. The refund will be issued to your
original payment method. Please allow 3–5 additional business days for your bank to process the refund.
6. Non-Returnable Items
- Custom or personalized items
- Unsealed consumables (filters, blades, etc.) unless defective
- Items damaged due to customer misuse
7. Defective or Wrong Items
If you receive a defective or incorrect item, contact us immediately at
support@brickymart-haus.shop. We will arrange a
full refund or replacement at no cost to you, including return shipping.
8. Returns Address
BOOSTER28 ADS S.R.L.
Strada Lungă, Nr. 149, Apt P3
500059 Brașov, Romania
9. Contact
Email:
support@brickymart-haus.shop
Phone: +44 7490 924306
Hours: Monday–Friday, 9:00 AM – 6:00 PM EET
BOOSTER28 ADS S.R.L. | Strada Lungă, Nr. 149, Apt P3, 500059 Brașov, Romania
Email: support@brickymart-haus.shop | Phone: +44 7490 924306 | Website: brickymart-haus.shop